FAQs
FAQ Pleasure to Chat with us
FAQs
QWhat is your minimum order quantity?
We accept mixed orders starting from just 1 piece. Bulk discounts apply for orders over 200USD.
Customer Service Policies
Contact & Order Process
For inquiries or wholesale orders, contact us via:
- Email: rockcrystalwholesale@outlook.com (Response within 24h usually)
- WhatsApp/Instagram/Facebook: @RockCrystalWholesale
After payment, please check your email for order confirmation.
Payment Methods
We accept secure payments through:
- PayPal (Buyer Protection Enabled)
- Western Union (For wholesale orders only)
Shipping Policy
Processing Time
Orders dispatch within 1-6 business days. If items are out of stock, we will notify you with updated timelines.
Tracking & Delivery
Track your package on: 17Track. Contact us immediately if tracking shows anomalies.
Returns and Exchanges
- Not accepted for:
- Crystal characteristics (natural inclusions, textures, etc.)
- Change of mind or materials variations
- For breakages:
- Email us within 1-3 business days after delivery
- Include order # and damage photos
- Contact: rockcrystalwholesale@outlook.com
- Return shipping:
- Customers bear return shipping costs(this is determined on a case by case basis)
- No responsibility for lost/damaged return items
- Order cancellation:
- Non-cancellable after packaging
Note: Natural crystals may contain inclusions or fractures, which are not defects.
Ethical Procurement
We source crystals globally under strict criteria:
- Fair wages and safe working conditions
- Environmental compliance with local regulations
- Direct market procurement with quality checks
